||Head of Operations
|Hours per week:||37.5 per week|
||£52,541 - £58,723 per annum
||National - Head office
This post will support the director of operations to lead an effective and cohesive operational management team overseeing the development and delivery of specialist operational services for survivors of gender-based violence, ensuring that all staff provide the highest standards of support, that all contract requirements are fully met and that services are shaped by the needs of service users.
- Delivering required performance to all contracts ensuring adherence and positioning for successful retendering
- Working with the director to ensure implementation of Refuge’s quality management system so that internal and external standards and reporting requirements are met and external quality marks are maintained
- Acting as an expert ‘trouble-shooter’, providing expert guidance and leadership to service managers in relation to complex operational crisis and safeguarding situations
- Working with the director of operations and head of development to lead on the planned implementation of new services through to effective operation and delivery
- Managing complex commissioner relationships including identifying risks, assessing and responding to changing requirements by effective negotiation and ensuring performance to contracts is met
- Supporting the director to develop the expertise and skills of the workforce in alignment with new, evolving and existing models of provision
|Essential Skills or Experience:||
You will be an experienced senior manager with a track record of managing services for domestic and other forms of gender based violence. Demonstrable experience of monitoring and auditing service quality with extensive experience of sensitively assessing and responding to the needs and risks of women and children experiencing domestic violence are essential requirements.You will also need to have the ability to represent and advocate on behalf of Refuge at the highest level as well as demonstrate the ability to lead a team and have sound judgement in crisis situations including where lives need to be protected. A proven ability to manage risk and recognise potential impact of decisions across all sections of organisations will also need to be evidenced.
The role involves regular travel across all of Refuge’s services, including rural locations, and to participate in the on-call management rota.
|Benefits:||28 days annual leave, Royal London Pension scheme|
Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Qualifications and Credit Framework (QCF) accredited qualification for our profession. Other benefits include 28 days holiday, Royal London pension scheme, employee assistance programme with discounts/special offers portal.
This role has been re-opened for applications. The closing date will now be 14 November 2018
Interview date: to be confirmed
An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpins all of our work.
No agencies please – as a charity we work hard to keep our costs down.
Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.