Refuge, an award winning national charity, is recruiting a domestic violence service manager in our service in Kingston.

You will be responsible for managing the delivery and development of high quality independent advocacy, outreach, and refuge services to victims escaping domestic and sexual violence. In addition to supervising the MARAC administration you will manage and motivate a team of specialist domestic violence workers including independent domestic violence advocates, young people and  children’s outreach workers and refuge workers supported by the deputy domestic violence service manager. You will be responsible for overseeing their demanding caseloads to deliver positive outcomes for our clients. This role will have a strategic focus and you will work pro-actively in partnership with other agencies, to ensure a coordinated community response and service in order to protect survivors and their children. You will manage relationships and influence professionals across a range of statutory services and the criminal justice system to ensure client safety is prioritised.

 You will manage the out of hours emergency on call service and be available to manage out of hours emergencies. You will also be responsible for managing the one stop shop and delivering group work to clients.

You will have significant experience of providing practical and emotional support to survivors of domestic violence and of managing such a service. You will be able to develop, sustain, and evaluate joint work between agencies, establish good working relationships and negotiate effectively. Experience of managing and developing teams is essential.

 You will be a strong and effective communicator. Most importantly you will understand and know how to support survivors to navigate the civil and criminal justice systems in relation to domestic and sexual violence. An ability to work independently and prioritise a busy workload is essential.

 All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.

 Closing date:            TBC                            

 Interview date:        TBC

 An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

 Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.